Last Updated: August 2026
At Edge of Life Designs, many of our products are made when you order. Your item may be printed, embroidered, cut, sewn, or otherwise produced specifically after your purchase is placed.
Because we do not operate like a traditional retailer with shelves of pre-made inventory, our return and exchange policy is designed around made-to-order production.
Please review this policy before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.
We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.
Please include:
- Your name
- Order number
- A description of the problem
- Clear photographs showing the issue
- A photograph of the entire item when possible
Please contact us within 30 days of receiving your order regarding damaged, defective, or incorrect merchandise.
Do not discard the item until we have completed our review.
Made-When-You-Order Products
Many Edge of Life Designs products are produced specifically after an order is submitted.
Because of this, we generally do not accept returns or exchanges for change of mind, buyer's remorse, or personal preference where permitted by applicable law.
Examples include:
- Deciding you no longer want the item
- Ordering the wrong color
- Choosing the wrong product
- Changing your mind after production has begun
- Preferring a different design after receiving your order
Please review product descriptions, images, measurements, and sizing information carefully before ordering.
Size Issues
Customers are responsible for selecting the correct size before placing an order.
Because many garments are produced specifically for each purchase, selecting the wrong size does not normally qualify as a manufacturing defect.
Please use the size guide provided on the product page before ordering.
If the garment you receive is labeled with a different size than the size you ordered, contact us because this may qualify as an incorrect item.
If you received the size you ordered but it does not fit as expected, contact us anyway. While we cannot guarantee an exchange, we will review the situation and determine whether another solution is available.
Approved Returns
If we authorize a return, the merchandise must generally be:
- Unworn
- Unwashed
- Unused
- Free of odors, stains, pet hair, makeup, or damage
- In substantially the same condition in which it was received
Do not send merchandise back without contacting us first.
Unauthorized returns may not be accepted or refunded.
We will provide return instructions if your return is approved.
Return Shipping
If a return is required because Edge of Life Designs or one of our fulfillment partners sent a damaged, defective, or incorrect item, we will determine the appropriate resolution and cover return shipping when a physical return is required.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges, where applicable, are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Exchanges
Because many products are individually produced, we do not operate a traditional inventory-based exchange system.
If you need a different item or size, contact us before returning anything.
Depending on the circumstances, we may:
- Approve an exchange
- Arrange a replacement
- Issue store credit
- Issue a refund
- Ask you to place a new order
The available solution will depend on the product and reason for the request.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Processing times after a refund is issued vary by bank, credit card company, or payment provider.
Edge of Life Designs cannot control how long your financial institution takes to post the refunded funds to your account.
Items That Cannot Normally Be Returned
Unless damaged, defective, incorrect, or otherwise required by applicable law, the following may not be eligible for return:
- Personalized or customized products
- Items produced to customer-supplied specifications
- Gift cards
- Final sale or clearance merchandise marked as non-returnable
- Worn or washed clothing
- Used merchandise
- Items damaged after delivery
- Products returned without prior authorization
- Items missing components or packaging when those components are necessary to resell or evaluate the product
Additional exclusions may be displayed on individual product pages.
Sale & Clearance Merchandise
Sale items generally follow the same policy unless the product is specifically marked Final Sale.
Products clearly identified as Final Sale may not be eligible for return due to change of mind or preference.
Damaged, defective, or incorrectly fulfilled Final Sale merchandise should still be reported to us.
Order Cancellations
Because orders may enter production shortly after they are submitted, cancellation is not guaranteed.
If you need to cancel an order, contact us immediately.
If production has not started, we may be able to cancel the order.
Once an item has entered production, we may be unable to stop or cancel it.
Changes After Ordering
Please review your order carefully before checkout.
Once production begins, we may be unable to change:
- Size
- Color
- Product
- Design
- Quantity
- Shipping address
Contact us immediately if you notice an error. We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment has begun.
Package or Product Damage
If the shipping package itself is damaged when delivered, photograph the packaging before throwing it away.
Photos of both the packaging and merchandise can help us determine what happened and resolve the issue more quickly.
Minor Product Variations
Product photographs and mockups are intended to represent the item as accurately as possible.
Minor variations in placement, color appearance, print positioning, embroidery, fabric texture, or manufacturing characteristics may occur between production runs.
A minor variation that does not materially affect the quality or usability of the product may not constitute a defect.
However, if something clearly looks wrong, contact us. We would rather review the item than have you assume nothing can be done.
Refunds for Lost or Undelivered Orders
Shipping issues are handled according to our Shipping Policy.
If a package is confirmed lost in transit or otherwise qualifies for reimbursement, we may issue a replacement or refund depending on the circumstances.
Please contact us if tracking has stopped updating for an unusual amount of time.
Refunds for Packages Marked Delivered
If tracking shows that a package was successfully delivered, first check:
- Around your property
- With household members
- With neighbors
- Your building office or mailroom
- Other locations where the carrier normally leaves packages
If the package still cannot be located, contact the carrier and then contact Edge of Life Designs so we can review the shipment.
A package confirmed as properly delivered is not automatically eligible for a refund or replacement.
Fraudulent or Abusive Returns
Edge of Life Designs reserves the right to refuse returns or refunds involving suspected fraud, return abuse, altered merchandise, false damage claims, or repeated misuse of our policies, to the extent permitted by law.
Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived.
If the laws applicable to your purchase provide additional cancellation, return, refund, warranty, or withdrawal rights, those rights will apply.
Need Help?
If there is a problem with your order, please contact us through our Contact Us page before sending anything back.
Include your:
Name
Order number
Email address used for the order
Description of the issue
and photographs when applicable.
We will review the information and help determine the appropriate next step.
