FAQs

Frequently Asked Questions

Welcome to the Edge of Life Designs FAQ.

Below you'll find answers to common questions about ordering, production, shipping, sizing, returns, and our products. If you still need help, please contact us through our Contact Us page.

Orders & Production

Are Edge of Life Designs products already made?

Many of our products are made when you order.

Depending on the item, your product may be printed, embroidered, cut, sewn, assembled, or otherwise produced after your order is placed.

This allows us to offer a much larger selection of designs and product styles without limiting the store to pre-made inventory.

What does "Made When You Order" mean?

It means production begins after you purchase the item rather than the product sitting finished in a warehouse.

Your order generally goes through two stages:

Production
Your item is created and prepared for shipment.

Shipping
Once production is complete, the package is transferred to the carrier for delivery.

Production time and shipping time are separate.

Can I change my order after placing it?

Contact us as quickly as possible if you notice a mistake.

We may be able to change an order before production begins, but changes cannot be guaranteed once fulfillment has started.

This includes changes to:

  • Size

  • Color

  • Product

  • Quantity

  • Shipping address

  • Design selection

Please review your order carefully before completing checkout.

Can I cancel my order?

Possibly, if production has not yet started.

Because many products enter production shortly after an order is submitted, cancellations are not guaranteed.

Contact us immediately if you need to cancel.

Why did I receive more than one package?

Edge of Life Designs works with multiple production and fulfillment facilities.

If your order contains different products, those items may be produced at different locations and shipped separately.

You may therefore receive multiple tracking numbers or packages for the same order.

This is normal.

Shipping

Do you offer free shipping?

Yes.

We offer FREE standard shipping on U.S. orders unless otherwise stated during checkout or on the product page.

No minimum purchase is required.

Do you ship internationally?

International delivery is available to many destinations.

Available countries and shipping charges are determined during checkout based on the products in your order and destination.

Some products may have different shipping availability depending on where they are produced.

How long will my order take to arrive?

Because many products are made after an order is placed, delivery includes both:

Production time + shipping transit time

Estimated delivery information may be provided during checkout or after your order is submitted.

Delivery dates are estimates and may be affected by production volume, holidays, weather, carrier delays, customs, and other circumstances outside our control.

If you need an item for a specific event or holiday, we recommend ordering as early as possible.

How do I track my order?

When tracking is available, you will receive a shipping confirmation containing your tracking information after your package ships.

Tracking may take a short period of time to update after the shipping label is created.

If your order ships in multiple packages, you may receive more than one tracking number.

My tracking says delivered, but I don't have my package. What should I do?

First check:

  • Around your property

  • Mailbox or package area

  • With household members

  • With neighbors

  • With your building office or mailroom

  • Any location where your carrier normally leaves packages

Some carriers may also mark a package delivered shortly before final delivery.

If the package still cannot be found, contact the carrier and then contact us so we can review the situation.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or similar fees imposed by the destination country.

These charges are determined by local authorities and are generally the customer's responsibility unless otherwise stated during checkout.

Returns & Refunds

Can I return something if I change my mind?

Because many Edge of Life Designs products are made specifically after an order is placed, we generally cannot accept returns solely for change of mind or buyer's remorse where permitted by applicable law.

Please review product details, sizing information, and images carefully before ordering.

See our Refund & Return Policy for complete information.

What if my item arrives damaged or defective?

Contact us as soon as possible.

If your item is damaged, defective, misprinted, or incorrectly fulfilled, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the problem

  • A photograph showing the full item when possible

We will review the issue and determine the appropriate replacement, refund, or other resolution.

What if I receive the wrong item?

Contact us and include photographs of what you received along with your order number.

If the wrong product, design, color, or size was sent because of a fulfillment error, we will review the order and make it right.

Can I exchange an item for another size?

Because many items are produced individually, we do not operate a traditional inventory-based exchange system.

If you ordered the wrong size, contact us and we will review the available options.

An exchange cannot be guaranteed simply because the size selected does not fit as expected.

Please use the product size guide before ordering.

Clothing & Sizing

How do I know what size to order?

Use the size guide provided on the individual product page.

Sizing can vary between product styles, so do not assume the same size will fit identically across every garment.

When possible, compare the measurements in the size guide with a similar garment you already own.

Do your clothes run small or large?

There is no single answer because Edge of Life Designs carries many different garment styles and manufacturers.

Some items may be fitted, oversized, relaxed, athletic, or unisex.

Always check the specific product description and size chart before ordering.

Why does the print look slightly different from the website image?

We make every effort to represent products accurately, but minor variations can occur because of:

  • Printing methods

  • Fabric texture

  • Garment size

  • Cut-and-sew construction

  • Embroidery

  • Pattern placement

  • Screen and monitor differences

For all-over printed products, the exact placement of individual design elements may vary slightly from one garment to another.

Minor production variations are normal and make each item slightly individual.

Designs & Products

Are the designs original?

Edge of Life Designs features a wide range of artwork and styles developed or curated specifically for our product catalog.

Our collections span subjects including Japanese culture, dark culture, occult imagery, fantasy, seasonal artwork, alternative fashion, sports, nature, and more.

Product artwork and branding remain protected intellectual property and are not transferred when a physical product is purchased.

How often do you release new designs?

Frequently.

Edge of Life Designs is built around a continually growing catalog, with new artwork, products, and collection additions introduced regularly.

Check New Arrivals to see the latest releases.

Do you sell only Gothic or occult products?

No.

While darker aesthetics are an important part of Edge of Life Designs, the store covers a much wider range of interests.

Major collections include:

  • Japanese Culture

  • Dark Culture

  • Occult

  • Fantasy

  • Sports & Recreation

  • Nature & Wildlife

  • Seasonal

  • Clothing

  • Accessories

The idea is variety without losing the Edge of Life visual identity.

What types of products do you sell?

Our catalog may include:

  • Shirts

  • Hoodies

  • Dresses

  • Leggings

  • Jackets

  • Hats

  • Beanies

  • Patches

  • Bags

  • Accessories

  • Seasonal products

Availability changes as new products are introduced or discontinued.

Are products available forever?

Not necessarily.

Products, colors, sizes, designs, and product styles may be updated or discontinued.

If you see something you especially want, we cannot guarantee that the exact product will remain available indefinitely.

Discounts & Promotions

Can I use more than one discount code?

Unless a promotion specifically says otherwise, discount codes generally cannot be combined.

Shopify checkout will determine whether available promotions can be used together.

Can a discount be applied after I already placed my order?

Discounts generally cannot be applied retroactively after an order has been completed.

Please enter your promotional code during checkout before submitting payment.

How do I hear about new releases and sales?

Join the Edge of Life Designs newsletter for new drops, special offers, sales, and store updates.

You can also follow Edge of Life Designs through our social media channels linked at the bottom of the website.

Payments & Checkout

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location.

Payments are securely processed through Shopify and supported payment providers.

Is checkout secure?

Our ecommerce store is powered by Shopify and uses secure checkout technology designed to protect payment and transaction information.

Edge of Life Designs does not need to directly store your full payment-card information in order to process your purchase.

Customer Accounts

Do I need an account to place an order?

Account requirements depend on the checkout options available on the website.

If guest checkout is available, you may purchase without maintaining a traditional account.

Creating or using a customer account can make it easier to access order information and manage your shopping experience.

Contact & Support

How do I contact Edge of Life Designs?

Use the Contact Us page on our website.

For order-related questions, please include:

Your name
Order number
Email address used for the purchase

and a short description of what you need help with.

Including this information helps us locate your order faster.

Where can I find your store policies?

Our website footer contains links to important policies including:

  • Shipping Policy

  • Refund & Return Policy

  • Privacy Policy

  • Cookie Policy

  • Terms of Service

  • Accessibility Statement

We recommend reviewing the applicable policy if you have a detailed question about an order or use of the website.

Still Have a Question?

If you couldn't find the answer you need, visit our Contact Us page and send us a message.

We'll help point you in the right direction.