Shipping Policy

Last Updated: August 2026

At Edge of Life Designs, most of our products are made when you order rather than sitting in a warehouse waiting to be shipped. This allows us to offer a much larger variety of designs, styles, and products while reducing unnecessary inventory and waste.

Please review the information below before placing your order.

Free U.S. Shipping

We offer FREE standard shipping on all U.S. orders unless otherwise noted on the product page or during checkout.

No minimum purchase is required.

Expedited shipping, when available, may require an additional charge.

Made When You Order

Many Edge of Life Designs products are produced specifically after your order is placed.

Because of this, your order goes through two stages:

Production — Your item is printed, embroidered, assembled, or otherwise prepared.

Shipping — Once production is complete, your package is handed over to the shipping carrier for delivery.

Production time is separate from shipping transit time.

During holidays, major sales, new product launches, or periods of unusually high demand, production may take longer than normal.

Estimated Delivery

Estimated delivery dates shown during checkout are estimates, not guaranteed delivery dates.

Actual delivery times may be affected by:

  • Production volume
  • Carrier delays
  • Weather
  • Holidays
  • Customs processing
  • Incorrect or incomplete addresses
  • Local delivery conditions
  • Events outside our control

Once your order has been transferred to the shipping carrier, transit times are controlled by that carrier.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your package has shipped.

Please allow some time for the carrier's tracking system to update after the shipping label is created.

A tracking number may initially show that the carrier is awaiting the package while your order completes the final stages of fulfillment.

Orders May Arrive Separately

Edge of Life Designs works with multiple production and fulfillment facilities.

If your order contains several different products, your items may:

  • Be produced at different locations
  • Ship on different dates
  • Arrive in separate packages

This is completely normal.

You will not be charged additional shipping simply because we need to divide an order into multiple shipments.

International Shipping

We ship to many international destinations where delivery service is available.

International shipping charges, when applicable, are calculated during checkout based on the products ordered and destination.

Delivery times for international orders may vary substantially depending on the destination and local customs procedures.

Customs, Duties & Import Taxes

International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not controlled by Edge of Life Designs and are not included in our product prices unless specifically stated during checkout.

Any import charges assessed by the destination country are the responsibility of the customer.

We cannot mark merchandise as a gift or intentionally misrepresent the value of an order on customs documentation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country

If you notice an error, contact us as soon as possible.

Because many products enter production shortly after an order is submitted, we cannot guarantee that an address can be changed after the order has been placed.

We are not responsible for packages delivered to an incorrect address supplied by the customer.

Returned-to-Sender Packages

Packages may be returned to the fulfillment facility because of:

  • An incorrect address
  • An incomplete address
  • An unclaimed package
  • A delivery refusal
  • Carrier inability to complete delivery

If a package is returned, contact us so we can review the situation.

Additional shipping charges may apply if the package must be shipped again due to an address error, failure to claim the shipment, or other circumstances outside our control.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us.

We will review the tracking information and, when appropriate, work with the fulfillment provider or shipping carrier to investigate the shipment.

Please contact us promptly if you believe your package has been lost.

Packages Marked “Delivered”

If carrier tracking shows that your order was delivered but you cannot locate it, we recommend first:

  • Checking around your property and usual delivery locations
  • Checking with household members
  • Checking with neighbors
  • Checking with your building office, front desk, or mailroom
  • Allowing a short period of time, as some carriers mark packages delivered shortly before final delivery

If the package still cannot be located, contact the shipping carrier and then contact us so we can determine what options may be available.

Edge of Life Designs cannot guarantee replacement of packages that have been confirmed as correctly delivered by the carrier.

Stolen Packages

Once a package has been confirmed as delivered to the address provided during checkout, Edge of Life Designs is not responsible for theft occurring after delivery.

If package theft is common in your area, we strongly recommend using a secure delivery location whenever possible.

Carrier Delays

Shipping carriers occasionally experience delays that are outside the control of Edge of Life Designs.

We cannot guarantee carrier delivery dates or reimburse orders solely because a carrier delivers later than its original estimate.

We will, however, assist when possible if a shipment appears to be significantly delayed or lost.

Holiday Shipping

Production facilities and shipping carriers experience significantly higher volume during major holidays.

If you are purchasing an item for a specific holiday, birthday, event, or gift date, please order as early as possible.

We cannot guarantee arrival by a particular date unless that guarantee is specifically stated at checkout.

Questions About Your Shipment?

If you have questions about an order, please contact us through our Contact Us page.

Include your:

Name
Order number
Email address used for the order

and a brief description of the issue.

We’ll use the order information to determine the best next step.